Agents provide a free face-to-face service to the community, information products and forms, access to a telephone, internet-enabled computer and printer for government business and Medicare claiming facilities.
Agents can also accept Centrelink claim forms and documentation, certify identity documents for departmental purposes, respond to customer enquiries and provide assistance, guidance or referral as appropriate.
Staff at Agents and Access Points are not departmental staff and cannot:
make any payments or decisions about payments
review, assess or vary payments